All monies referred to are clearly in British Pounds Sterling unless otherwise stated.
5. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise us at the time of booking. For the avoidance of doubt, you should confirm any special request in writing to us as soon as possible. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
6. ALTERING YOUR HOLIDAY BOOKING
If you wish to change any aspect of your confirmed holiday, you must notify us in writing as soon as possible. We will always try to comply with alterations to the booking where possible but we cannot guarantee that we will be able to meet any such requests, particularly where made within 4 weeks of the start of your holiday. We will charge an amendment fee of £20 per change to cover our costs in amending reservations and any additional costs imposed by our suppliers. Chargeable changes include but are not limited to: change in number of guests; changes in travel times; changes in names of those traveling; changes in dietary requirements. If we are unable to make any requested change and you do not wish to continue with the booking then our cancellation charges, as detailed in section 7, will apply. The following changes will be treated as a cancellation of your holiday by you. Your amended holiday arrangements will then be treated as a new booking.
1. A change of the start date of your holiday by more than two weeks
2. Any change in your holiday dates where requested after balance due date.
3. A reduction in your holiday duration where requested after balance due date.
See clause 7 if any member of your party is prevented from travelling.
7. CANCELLING YOUR HOLIDAY BOOKING
Should you wish to cancel the whole or part of your booking once it has been confirmed, the party leader must advise us as soon as possible. He/she must notify us initially by telephone and then by letter sent by recorded delivery to us. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where shown as a percentage, cancellation charges are calculated on the basis of the total cost payable by or on behalf of the person(s) cancelling excluding insurance premiums and any amendment fees and charges which have already been incurred. Insurance premiums and amendment fees/charges are not refundable in the event of the person to whom they apply cancelling.
Number of days prior to the start of your holiday
when written notification is received by us |
Cancellation charge
per party cancelling |
60 days or more |
Loss of deposit |
59-28 days |
50% |
27-14 days |
70% |
13–8 days |
90% |
7 days or less |
100% |
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. If you cancel certain elements of your holiday (for example hotel or ferry crossing) we levy an administration fee of £20 per item changed and pass on all charges levied by the supplier. As soon as we receive written confirmation of the cancellation charge we will provide a cancellation invoice.
8.TRANSFERS: If any member of your party is prevented from travelling, you may change your booking up to 14 days before departure by transferring it to another person if you are unavoidably prevented from travelling, and the person to whom you wish to transfer the holiday meets any conditions which may apply to it. The right to transfer is subject to a payment of an administration fee of £20 per person, and the payment costs incurred in making the transfer. Please note that transport operators may impose 100% cancellation charges and the cost of a new ticket. If this is the case, we will have to pass these charges on to you.
9. INSURANCE
We consider adequate travel insurance to be essential. If you decide not to purchase our insurance, you must give details of your alternative policy (insurer, insurer's phone number and policy number) at the time of booking. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check alternative insurance policies. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
We strongly advise you to make a note of your travel insurance policy number and contact phone number, so that you can call them immediately in the event of anything going wrong with your holiday, rather than waiting till you are back in the UK.
10. IF WE ALTER OR CANCEL YOUR HOLIDAY BOOKING
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we do our best to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor. We feel that the social element of the Grape Escapes experience is an integral part of your holiday. Therefore we will not run a holiday that may compromise your enjoyment of it due to low numbers. In the event of low bookings for a particular hotel or week, we will advise you within 42 days and offer you alternative dates, accommodation or a full refund. If we need to make changes to either your hotel or departure date within 41 days of your holiday commencing, we will offer you alternative dates, accommodation or a full refund plus compensation of £20 per person.
Your options are:
(a) accepting the changed arrangements or
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us for your holiday.
Please note, the above options are not available where any change made is a minor one. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
Very rarely, we may be forced by circumstances beyond our control (see clause 10) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. However, where as a result of circumstances beyond our control, your accommodation becomes uninhabitable, we will endeavour to provide alternative accommodation for you, at our reasonable discretion.
11. CIRCUMSTANCES OUTSIDE OUR CONTROL
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 11(1) below) as a result of "circumstances beyond our control". In these Booking Conditions, " circumstances beyond our control" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
12. OUR LIABILITY TO YOU
We promise to make sure that all parts of the holiday we have agreed to make, perform, provide or arrange as part of our contract are made, performed, provided or arranged to a reasonable standard and in accordance with that contract. We also accept responsibility for what our employees, agents and suppliers do or do not do. We will not, however, be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or (c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 10).
(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any activities, services or facilities you book or purchase.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK/Republic of Ireland which would have applied had those services been provided in the UK/Republic of Ireland.
Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any sea, road or rail carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotelier concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question (for example, the Athens Convention for International Travel by Sea). When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
Limit of liability - You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 13 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint. You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
13. OUR ASSISTANCE TO YOU
If you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity which does not form part of your contracted holiday arrangements, we will provide you with all reasonable assistance.
14. IF YOU HAVE A COMPLAINT
Our aim is for you to have an enjoyable and trouble free holiday. Our customer feedback is amongst the best in the industry; however should there be, however, any cause for complaint, you should inform the supplier of the service or our staff immediately. This is so that you can give us and our suppliers the opportunity to, where possible, resolve any problems on the spot before they can spoil your holiday. We are unable to accept responsibility for any complaint which can be rectified on site if it is not reported immediately it arises. If he/she is unable to rectify the problem to your satisfaction then you should phone our UK office on +44 8707 667617. If you are ill whilst on holiday you must in addition to reporting your illness to your Tour Manager, consult a local doctor and also your GP on return to the UK. Should you wish to make a claim against us as a result of illness, you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both these doctors. For all complaints, if you think that you are entitled to compensation from us, you must write to us outlining the nature of the complaint within 60 days of the end of the Tour. Failure to follow this procedure may reduce or extinguish any rights that you may have to make a claim against us or any of our suppliers.
15. BEHAVIOUR
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
You also accept and agree to be bound by the rules and regulations of the suppliers of the services and facilities which make up your holiday (copies available on request). We cannot accept responsibility for the consequences of any breach(es) of these rules and regulations.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the site or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
16. CONDITIONS OF SUPPLIERS
Most of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 11 (4)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
17. SERVICES, FACILITIES AND BROCHURE INFORMATION
The information contained in this brochure is correct to the best of our knowledge at the time of the brochure going to print. The facilities and amenities advertised in this brochure have been checked by our representatives and found to be normally available. However, whilst we do our best to ensure that facilities are open throughout the season, we cannot guarantee this and will not accept bookings which are conditional on this. Facilities may be withdrawn by the supplier concerned at any time for reasons such as maintenance, local regulations, bad weather or lack of demand from guests. Where we are informed of the withdrawal of a facility which, in our opinion, is likely to have a significant effect on your holiday arrangements, we will, where at all possible before departure, inform you of the change.
18. SAFETY
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK/Republic of Ireland and may sometimes be lower. You should therefore take all reasonable precautions to protect yourself and your party whilst on holiday. In particular you should familiarise yourself with fire procedures and swimming pool areas. You should also familiarise yourselves with any safety notices in your accomodation and ensure that you comply with all specifications for their use. We will not be responsible for any loss and/or damage which occurs as a result of your failure to comply with this condition.
19. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
All clients must be in possession of a full 10-year passport. You MUST inform Grape Escapes if you are travelling on a British Subject's Passport. A full British passport presently takes approximately 6 weeks to obtain. Forms are available at main Post Offices. The UK Passport Service has to confirm your identity before issuing your first passport and now asks you to attend an interview in order to do this. Requirements may change and you must check the up to date position in good time before departure. Up to date information can be found on the internet at www.ukpa.gov.uk.
Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. You should obtain a completed and issued European Health Insurance Card (details in leaflet T6 referred to above or see www.ehicard.org) prior to departure. We advise that anyone who is not in general good health, or is pregnant, or elderly, or suffers from any condition should only travel with their doctor’s consent, and you should ensure that they bring correct medicines and prescription details.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the French Embassy or Consulate. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
If you or any member of your party changes their name between booking a holiday and travelling, you/they should contact us to have the change made to their ticket in plenty of time. Appropriate documentation (eg marriage certificate) should be carried if the passport has not been amended.
20. DELAY
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. In the case of delays to transport operators, you are advised to contact the relevant operator directly at the time of the delay, as well as contacting your travel insurance company. It is therefore your responsibility to ensure that your travel insurance covers you for delayed departure or return, especially where you have booked connecting flights (and that you have sufficient funds or method of payment to cover such an eventuality).
21. PRIVACY STATEMENT
Grape Escapes Ltd is committed to respecting your privacy. Our website is designed so that you can visit it without identifying yourself or revealing any personal information. Once you opt to provide personally identifiable information (any information by which you can be identified), it will only be used to support your customer relationship with us. In order to reserve your holiday Grape Escapes need to collect certain personal details from you. These details will usually include such criteria as the names and addresses of party members, payment details, sex, age and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass some information on to the relevant suppliers of your travel arrangements (hotels, restaurants, transport companies etc.).
Except where expressly permitted by the Data Protection Act 1998, Grape Escapes will only deal with the personal details you give to Grape Escapes as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future then please let us know as soon as possible by telephone, letter or e-mail us at info@grapeescapes.net. If we do contact you by e-mail about our new brochures or special offers, you will also be able to unsubscribe yourself from our database at this time. Grape Escapes will assume that you do not object to being communicated with unless you have previously opted out or contacted us. We have the appropriate security measures in place to protect your confidential information.
You are entitled to ask for a copy of your information. Please contact us in writing if required.
22. LINKS TO THIRD PARTY SITES
This web site may contain hyperlinks to web sites operated by parties other than Grape Escapes Ltd. Such hyperlinks are provided for your reference only. Grape Escapes Ltd. does not control such web sites and is not responsible for their contents. Grape Escapes Ltd. inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.
23: FINANCIAL SECURITY
In the event of Grape Escapes Ltd’s insolvency both the consumer and the suppliers are protected by the use of a client account where money is held on behalf of the customer or supplier. Funds in this account are not available to the liquidator until all beneficiaries (all customers who have not completed their holiday) of the Trust have been paid.
Grape Escapes Ltd. is a member of the Association of British Travel Organisers to France (ABTOF).
24. OUR DESCRIPTION
S
The description of the regions, hotels, and other aspects of the holidays in this brochure are based on opinions gained on visits to them and on the opinions of official bodies and guides. We have gone to considerable effort to ensure the accuracy of descriptions and information contained in our brochure.
25. SELF-DRIVE
You should mask the beam deflector part of your headlights with tape and carry a first aid kit. A set of spare bulbs, nationality sticker and insurance documents are obligatory. Speed limits in France are generally 110 kilometres per hour on autoroutes, 90kph on other major roads, and 50kph in towns. Toll autoroutes have a speed limit of 130kph; tolls are about £7 for 150km. Your licence may be confiscated if you exceed any speed limit by 25kph (approx 15mph). Check all your tyres and tyre pressures, oil levels and coolant systems before going on holiday. Never drive when you are tired - stop and rest or share the driving. Remember to drive on the right! (The driver's side will be nearest the kerb). You must have your driving licence with you (and other drivers of your car must also have theirs), the registration document of your car (or, if you are not the owner, a letter of permission to take the car abroad) and it is still advisable to obtain a green card from your car insurance company.
French drink and drive rules are significantly stricter than those in Britain. Blood alcohol levels are stricter, being 0.5mg/ml rather than the 0.8mg/ml in the UK. Our advice is if you’re driving, use the spittoons provided.
26. HOTEL ROOMS
In general, rooms are available for occupancy after 4pm on your day of arrival and should be vacated by 10am on your day of departure. Your luggage can be left with the hotel reception if need be.
27. MEALS
Breakfast is included with accommodation bookings only where stated. Restaurant meals may require a pre-order to be completed by the lead name of the group. This should be completed and returned to us, or the venue, as required. If a pre-order has not been completed, we accept no liability for meals not provided or delays in providing the meals for you. We will endeavour to meet any specialist dietary requests for any member of your group, but can not guarantee these requests. We accept no liability if our suppliers are unable to meet these requests in advance, or once at the venue.
28. LOCAL TIMES
All times quoted on the Account & Confirmation of Booking are local. France is always one hour ahead of British time.
29. ENTIRE AGREEMENT:
The Contract constituted by the Company’s acceptance of the Client’s booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company in relation to the relevant booking, and shall exclude all other terms and conditions (except for the relevant suppliers’ conditions and any applicable international conventions) and shall supersede all prior or contemporaneous communication or information provided.
30. GOVERNING LAW:
The Contract (incorporating these Booking Conditions)and all matters arising from it, is subject to English Law and the exclusive jurisdiction of the English Courts.
31. CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999
Nothing in this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
32. CHANGES TO THESE TERMS AND CONDITIONS
We may need to make changes to these Terms and Conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these Terms and Conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
33 ADDITIONAL GROUP TERMS AND CONDITIONS
If you are booking on behalf of a group, the following additional terms and conditions apply:
(i). To ensure that all members of the Group are informed about the booking details and that all members of the Group are bound by these terms and conditions
(ii). To take full responsibility for client side administration and be responsible for the accuracy of information supplied, both prior to the booking and up until after the event has elapsed.
(iii). You must inform Grape Escapes Ltd. in writing of any special requests (for example, special facilities for disabled people, dietary requirements, allergies, medical conditions) which any of the Group have so that Grape Escapes Ltd is able to make arrangements, as far as reasonably possible, to cater for them.
(iv). Some of the activities provided by Grape Escapes Ltd as part of booking require an element of physical activity on the part of the Group. You will ensure that all members of the Group are physically able to take part in the activities, suffer no disabilities or conditions that may impair, restrict or endanger their involvement or that of other members of the Group's involvement in the activity If the client has any doubts or concerns regarding any member of the Group's participation in the activities, these issues must be raised in writing at the time of booking, (for example asthma, high blood pressure, heart conditions, vertigo).
(v).We insist that you arrange holiday insurance for all of your party when you travel with Grape Escapes. We think this is very important. Please also see section 8 above. It is therefore your responsibility to ensure that adequate holiday insurance cover is provided for the Group.
(vi). To agree and progress with all payment timetables as set out above and on the booking form.
(vii). To ensure that all members of the Group comply with the schedules and timetables of the booking. Failure to keep to the timetables may result in either shorter visits or cancellations of visits. We will not be liable for any refund, compensation or any other costs that may be incurred.
(viii).Any disability requiring special attention should be reported to Grape Escapes Ltd at the time reservation is made. We will make every reasonable effort to accommodate special needs, but are not responsible for any denial of services by hotels and/or other independent suppliers. We regret that we are not able to provide individual assistance to travellers for walking, dining, getting on or off coaches and/or other forms of transportation included in our packages. A qualified companion must accompany travellers requiring such assistance.
(ix). To ensure that all members of the Group act at all times in a safe, responsible and courteous manner, comply with all safety procedures (for the avoidance of doubt this includes an appropriate level of sobriety), listen and be present at all safety and information briefings relevant to any special activities, make supervisors or any person in authority immediately aware of any equipment or site deficiencies or concerns, dress and/or equip themselves suitably for any event or activity as advised by Grape Escapes Ltd and/or its suppliers (failing which as is deemed appropriate or suitable in the circumstances), and observe and obey all laws, requests (including the signing of any disclaimer) and conditions of use of any supplier, including accommodation, activity centres and entertainment venues.
(x). Behaviour – Grape Escapes Ltd or its suppliers may end or cancel an activity, with no liability of reimbursement, if the behaviour of the Group or that of any person associated with the Group is likely in the opinion of us or our supplier's to cause distress, damage, danger to or to annoy other customers, or other members of the Group, employees, property or anyone else. If the party is found to be behaving in a way that affects the standard performance of our suppliers and enjoyment by other guests, groups may be required to leave the premises - if this is the case groups will immediately forfeit all costs and any right to compensation, whether or not the booking has been completed, and be liable for any compensation sought by our suppliers. If groups behave in such a way that results in the supplier’s relationship with us being terminated, clients will be pursued for compensation by Grape Escapes Ltd. If the Group is prevented from travelling because any person in authority thinks any member of the Group appears to be unfit to travel or likely to cause discomfort to or disturb other passengers, We will not be liable to complete the booking arrangements, and will not be liable for any refund, compensation or any other costs incurred by the Group. We cannot accept liability for the behaviour of others in your accommodation and/or taking part in any activity and/or event, associated and or in the same environment forming part of the booking, or if any facilities or events are removed as a result of their action. In some instances groups may be required to sign agreement forms and or provide a damage and or behaviour deposit. If any occurrence of damage is obvious, groups will be pursued for recovery for the full amount of damage reimbursement, associated costs and any expenses incurred, including time and administration, in pursuing this recovery.
(xi). If you arrive at any part of the tour with an increased number of guests, the new guests will not be covered by us and may not be able to join the activity or event.
(xii). If you wish to cancel on behalf of only some members of the group then the cancellation charges as outlined above (see section 7) will only apply pro-rata but we may become entitled to cancel the event, and the group discounts may no longer apply. This may necessitate a further payment by you to pay the difference between the previous discounted price and the revised price.
(xiii). We will offer such help as is reasonable in the circumstances to the group if any member suffers difficulties whilst participating in the booking.
