Financial Protection and Peace of Mind
As a member of ABTA, an Association approved by BIS, Grape Escapes has provided a Bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. In the event of Grape Escape’s insolvency, this Bond provides security for:
Non-flight inclusive packages commencing in and returning to the UK.
- Non-flight inclusive packages commencing in and returning to the UK.
- Packages excluding flights to and from your destination which are offered by Grape Escapes.
Please note that bookings made from overseas must be made directly with Grape Escapes and not via an agent. In the above circumstances, the following will apply:
- A refund of your prepayments if you have not yet travelled; or
- Repatriation where your non-flight inclusive package commences in and returns to the UK if you have already travelled.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Customer delight – my pledge to you…
My objective from the outset has been for our customers to return home delighted with their holidays and not just satisfied.
Because I set such high standards, I am always eager to hear from our customers. One of my team will have personally visited all of our holiday destinations, hotels, restaurants and vineyards. I know from experience that most customers thoroughly enjoy our trips, but don’t take my word for it, please look on the site or on our Facebook and Twitter feeds to see what previous customers had to say.
I hope that you choose to book a Grape Escapes holiday and that you return home delighted.